FAQ
Q
What’s your process for booking a wedding or event?
A
- Complete a quick event questionnaire so we know what you’d like to order and which design style you prefer. This includes details like where and when your event will take place, what you would like to order, and images of your preferred design style. We find most clients can articulate what they want in an arrangements through pictures better than they can through words.
- We’ll come back with a quote and schedule a complimentary consultation to review the proposal and the details of your arrangements. The consultation may be a phone appointment or an in-person appointment.
- We’ll make any tweaks to the quote needed after our consultation.
- We’ll send you over a contract to review and sign. For most events and weddings, a small $250 deposit is due to hold the date.
- We’ll touch base with you one month prior to the event to see if any last-minute tweaks are needed prior to the payment of the final balance. You’ll have a chance to add in that additional boutonniere for the last minute groomsmen addition, or adjust your centerpiece count for your new RSVP count.
- We’ll make sure your event really sparkles!
Q
What’s your postponement policy?
A
Nobody dreams of postponing their wedding or special event. However, in the age of Covid-19, we’ve worked with multiple brides and event hosts who have made this tough decision. One month prior to your event we start making purchases of vases as well as commit to flower pre-orders, both of which are non-refundable. So, we do request that you make these tough decisions more than one month prior to your event date. We are committed to being as accommodating as possible should you need to postpone to a later date due to circumstances beyond your control.
You’ll receive a detailed postponement policy within our events contract.
Q
How do I reschedule my event?
A
If your event is already booked meaning you have signed our event contract and paid a deposit, we ask that you contact us at minimum one month prior to the event. Most event hosts have provided us with a handful of new dates they are considering, and we will be happy to share our availability. While we may not be available on all say 5–6 new dates, we have a perfect track record of being able to reschedule events due to circumstances beyond the host’s control.
Q
Where is your service area?
A
Hey now… I thought you were based in Orange County or Los Angeles? Welp… we moved. This means we will be no longer taking event inquiries for the Los Angeles and Orange County area. If you are based near North Idaho or Eastern Washington, we’d love to help you with your event. We’ll travel to any home or event venue within a two-hour drive of Coeur d’Alene, our home base. This means if you are hosting in Coeur d’Alene, Idaho; Spokane, Washington; or Sandpoint, Idaho we’d love to hear from ya!
Q
What about the set up and clean up?
A
Rest assured we’ll take care of everything from setting out the arrangements to lighting the candles that come with them. For weddings, we’ll bring your bouquet, boutonnieres, bridesmaid bouquets, and other personal items to your hotel or the home where you are getting ready. We’ll work with you or your event planner to set a timeline for the event ahead of time.
Q
Where do the flowers come from?
A
We have connections with both local and international growers, farmers and wholesalers to source the most beautiful blooms possible for your event! Here in North Idaho, to meet demand especially during the colder winter months, many flowers are flown or trucked in from warmer growing zones.
Q
What type of rental items do you carry?
A
We carry a number of votives and candles to really make our floral centerpieces pop. In addition, we stock pillars and arbors.
Q
I’m thinking about DIYing my wedding flowers. Can I buy just the flowers from you?
A
No, sorry! We don’t sell wholesale flowers. You’d be amazed at the amount of time and physical labor it takes to put together all of the arrangements for your wedding or event. Do you want to spend the days leading up to your wedding being a bride or a florist? As a florist myself, I hired another professional to concentrate on the flowers while I concentrate on celebrating with my family. In other words, I’d highly recommend hiring a trusted professional.
